Avenue Q

Your ticket will be issued at the pre-show social by your host, not sent in advance unless it is a specific ticket only event. This is intentional – it’s part of how the group experience works and how we keep track of who’s attending. If you’re going to be late, it’s important to let us know in advance.

It depends on your membership tier:

• Basic: No set limit (subject to availability). Tickets are at the standard WEO price, which is already below box office.
• Single: One ticket at the additional member discount rate per event.
• Joint: Up to two tickets at the additional member discount rate per event.
• Family: Up to five tickets at the additional member discount rate per event.

If you need more discounted tickets than your tier allows, additional tickets can be purchased at the standard WEO price.

If an event is cancelled by the venue or by West End Outings, you’ll receive a full refund. We’ll contact you as soon as possible if this happens.

Tickets are non-refundable in most circumstances. If you can no longer attend, you have two options:

1. Gift your ticket to a friend or family member. You can transfer your place to someone else – just make sure they’re aware of what’s involved in a West End Outings event so the experience runs smoothly for everyone.
2. Let us know and we’ll try to seat-fill. If we can resell your seat, we’ll issue a credit to your account wallet, which you can put towards a future booking.

It’s important you contact us as soon as you know you can’t attend. Tickets are issued at the pre-show social, so knowing who’s coming matters.

Contact us as soon as you know. Tickets are issued at the pre-show social for the majority of events, so if you’re arriving late and can’t make the meet-up, we need to know so we can make sure you still get your ticket and can get into the theatre. Communication is the key.

Yes. If you’re logged in and your membership tier qualifies for a discount on that event, it’ll be applied at checkout automatically. You don’t need to enter a code or contact anyone.

Yes. If you can no longer attend, you can transfer your ticket to a friend or family member. Just make sure they understand what’s involved – they’ll be attending as part of the West End Outings group, representing the community that Adam has built relationships with venues around since 2022. We ask everyone attending to respect that.